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Terms & Conditions

TERMS & CONDITIONS

Effective Date: October 6, 2025

Welcome to Mercurian Customs! These Terms & Conditions (“Terms”) outline the rules and responsibilities when using our website, purchasing our products, or interacting with our brand. By using our Site or placing an order, you agree to these Terms.

1. General Information

Mercurian Customs is a jewelry studio based in Phoenix, Arizona, specializing in custom opal-infused resin rings, gemstone bands, and handcrafted accessories.
All items are handmade and may feature natural variations in color, texture, or glow intensity—these are part of their unique charm, not defects.

2. Orders & Custom Requests

  • Orders may be placed directly through our website or online shop.

  • Custom orders require clear specifications (size, color, materials). Once production begins, custom orders cannot be canceled or refunded.

  • We reserve the right to refuse or cancel orders due to limited materials, design conflicts, or suspected fraud.

3. Pricing & Payments

  • All prices are listed in USD and subject to change without notice.

  • Payments are securely processed through trusted third-party providers (e.g., Shopify Payments, PayPal, or Etsy Payments).

  • Sales tax may apply according to Arizona law and other applicable jurisdictions.

4. Shipping & Delivery

  • We ship within the United States and internationally where available.

  • Estimated delivery times are provided at checkout but may vary due to postal delays or customs processing.

  • Mercurian Customs is not responsible for delays once an order has been shipped.

5. Intellectual Property

All designs, photos, product descriptions, and branding (including the Mercurian Customs logo and name) are the intellectual property of Eric Mercure / Mercurian Customs.
Unauthorized reproduction, modification, or resale of our designs is strictly prohibited.

6. Limitation of Liability

Mercurian Customs is not liable for:

  • Damage caused by misuse, improper care, or exposure to harsh conditions.

  • Allergic reactions to materials (please review descriptions before purchase).

  • Any indirect, incidental, or consequential damages resulting from use of our products or website.

7. Governing Law

These Terms are governed by the laws of the State of Arizona, USA.
Any disputes will be handled in the appropriate courts located in Maricopa County, Arizona.

8. Contact Information

For questions regarding these Terms, contact:
📧 mercurian.customs@gmail.com
📍 Phoenix, AZ, USA

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