Privacy Policy

Effective Date: October 6, 2025
Last Updated: October 6, 2025

At Mercurian Customs, your privacy and trust are our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Who We Are

Mercurian Customs was founded in Phoenix, Arizona, by Eric Mercure, dedicated to crafting unique, opal-infused resin rings and custom jewelry. Our mission is to provide quality, personalized artistry for every customer.

Our website and online store (collectively referred to as the “Site”) allow you to explore and purchase our handcrafted products.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information You Provide

When you interact with our Site, we may collect:

Contact information: your name, email address, phone number, and shipping/billing address.
Order details: product selections, payment method (processed securely via third-party payment processors), and transaction history.
Customization details: ring size, color preferences, or design requests.
Communication records: messages or inquiries sent through contact forms, email, or social media.

b. Automatically Collected Information

When you browse our Site, we may collect:

Device and browser information (e.g., IP address, operating system, browser type).
Cookies and analytics data to improve user experience and track website performance.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you about your purchases, shipping updates, or inquiries.
Customize products and recommendations based on your preferences.
Improve our website, services, and product offerings.
Send promotional offers or updates (only if you opt in).

4. How We Protect Your Information

We take appropriate security measures to safeguard your data, including encryption, secure payment processing, and limited employee access to personal information.
Your payment information is not stored on our servers and is handled securely by trusted third-party payment providers (such as Shopify Payments, PayPal, or Etsy Payments, depending on our sales platform).

5. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share data only with trusted third parties who assist us in operating our business, such as:

Payment processors
Shipping and delivery providers
Website hosting and analytics services

These parties are required to protect your information and use it only for the purposes we specify.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember preferences, and analyze traffic.
You may disable cookies through your browser settings, but this may affect the functionality of our Site.

7. Your Rights and Choices

You have the right to:

Request access, correction, or deletion of your personal data.
Opt out of marketing communications at any time.
Withdraw consent for data collection where applicable.

To exercise these rights, contact us at mercuriancustoms@gmail.com.

8. Data Retention

We retain your personal data only as long as necessary to fulfill your orders, meet legal obligations, or resolve disputes.

9. Children’s Privacy

Our products and services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect business or legal changes. The revised version will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact:

Mercurian Customs
📍 Phoenix, AZ, USA
📧 mercurian.customs@gmail.com